Read the guide, browse the FAQ, or email us. We reply within one business day.
For bugs, billing questions, account issues, data deletion requests, or anything that needs a paper trail.
Step-by-step walkthroughs for every feature — install, AI fixes, theme reviews, accessibility scans, alerts.
Look for the chat bubble in the bottom-right corner of any StorePulse page. We see your shop and plan automatically.
Available inside the app
Open Settings in the app. Confirm the activation checklist shows Storefront tracking delivered: active on storefront. If not, click Reconnect tracking once, then enable StorePulse Tracking in your theme's App embeds (Online Store → Themes → Customize). Visit your storefront. Within 30 seconds, the dashboard should populate.
Yes for accessibility scans (we run inside a real browser with cookies). For uptime / SEO checks behind a password gate, the response will look like a 200 with the login page — we detect this and fall back to event-based confirmation when real visitors generate data past the gate.
For typical theme JS errors (null/undefined access, missing event listeners, broken cart selectors), accuracy is high — Claude reads the stack trace and recent samples to produce file-specific fixes. For complex business logic or cross-file refactors, the proposal is a good starting point but should be reviewed and tested. Always preview before publishing.
Email support@deepseatools.in with the issue ID and a short note. We refund credits for clearly bad outputs and use the feedback to improve our prompts.
Open Billing in the app and click Downgrade to Free on the Free plan card. Shopify cancels the subscription immediately and pro-rates the refund. You keep paid features until the end of the current billing period.
Uninstall StorePulse from Shopify Admin → Apps. Per Shopify's GDPR mandatory webhooks, all your monitoring data, errors, alerts, audits, and merchant config is permanently deleted within 48 hours.
Email us with your store count. We work with agencies on custom plans and consolidated billing.
No. Errors, vitals, uptime, SEO, and accessibility scans keep running normally. Only AI features (error fixes, theme review) pause. Existing fix proposals already in your dashboard remain accessible.
Email support@deepseatools.in from your registered shop's admin email and request an export. We deliver a JSON archive of your events, errors, alerts, and audits within 14 days.
StorePulse